estallica

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	5-20 Business days
Canada, Europe	5-20 Business days
Australia, New Zealand	5-25 Business days
Central & South America	5-25 Business days
Asia	5-20 Business days
Africa	5-25 Business days

Max delivery time – 45 business days.

*This doesn’t include our 1-3 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on estallica.com receives the following guarantees:

• full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time (45 business days not including 1-3 business days processing);
• full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with 60-day money back guarantee. Just send us a message on Contact Us page or contact us at support@estallica.com and we will refund the purchase price.

Easy Returns

All our products are backed with 30-day money back guarantee. Just contact us and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

estallica.com is compliant with The General Data Protection Regulation (GDPR) (EU) 2016/679.

It means that we are open about our methods of tracking and use of the visitors’ personal data, and you can freely check what exactly we’re doing to it.

At estallica.com, we collect:

• Your name and surname
• Your email address
• Your physical address
• Your phone number
• The data about the browser and device you use to view the store
• The way you navigate the store

We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages.

We gather the details of your technical equipment and on-site behavior in order to make our store more user-friendly, and to personalize our store services for you (for example, to automatically switch the store to the mobile version.)

Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.

• Payment services use your credit card number, your name and surname to verify and process your payments for our products
• Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you
• Postal services use your first name, last name, and physical address to arrange the product delivery for you
• Mass mailing services use your email address to send you emails (if you have subscribed for them)

If you keep browsing our webstore after reading this Privacy Policy, you give us the consent to use your personal details for the purposes explained above.

If you don’t agree to these terms, please leave the website.

You can email us at support@estallica.com and ask:

• To receive the copy of your personal details we have collected
• To delete your personal details from our system
• To withdraw your consent (if you previously agreed to provide us with the data, but then changed your mind)

We are doing our best to guarantee the security of your personal details while keeping and using them.

Thank you for your cooperation!